News
Zenith Bank is Most Customer-Focused Bank – KPMG
Zenith Bank Plc has again been ratedNigeria’s most customer-focused bank by the leading Advisory and Consultancy firm, KPMG.
In the 2016 edition of the annual banking industry Customer Satisfaction Survey recently released, Zenith topped other Nigerian banksin the Customer Satisfaction Index (CSI) with a total of 74.6 pointsto clinch the prime positionin the retail banking category; thereby re-enacting the feat it achieved in 2013 and 2014.Guaranty Trust Bank came second with 74.1 points closely followed by Diamond Bank and Stanbic IBTC with 73.5 and 73.1 points respectively.
The survey, launched in 2007, draws responses from customers across the retail, SME and corporate banking segments on customer preferences, levels of satisfaction and expectations from their banks.
Zenith Bank has featured prominently in the survey since it was launched 10 years ago, according to organisers;“to heighten consciousness of service delivery among Nigerian Banks”. In 2014, the bank cleared all three categories: Retail, SMS and Corporate Banking; having similarly won two of the three categories but SME the previous year.
The Customer Satisfaction Index (CSI) measures customer satisfaction with banks, and are ranked based on the perceived level of satisfaction derived by customers surveyed fromthe different categories. The key factors considered by CSI include convenience, product/service offering, executional excellence, value for money and customer care.
Zenith Bank is one of Nigeria’s strongest financial institutions with a shareholders base of over one million and the largest bank in the country by market capitalization and tier- 1 capital. The Zenith brand has also maintained a consistent track record of performance in several parameters including profitability and liquidity managerial competence.
The bank’s impressive growth and performance over the years have earned it excellent ratings, recognitions and endorsements from local and international agencies and institutions; some of which include: Best Customer Service Bank Nigeria 2015 by Global Banking and Finance, Best Corporate Governance Bank Nigeria 2015 byGlobal Banking and Finance and Best Bank in Corporate Governance 2012, 2014 and 2015 by World Finance.
Others include; Best Commercial Bank in Nigeria 2013 by World Finance, thirdbiggest company in West Africa by Forbes & CNBC Africa and Best Commercial Bank in Africa by Capital Finance International (CFI)
The Bank is certified on three key International Standards Organisation’s (ISO) standards namely; ISO 22301 (Business Continuity Management), ISO 20000 (IT Service Management) and ISO 27001 (Information Security Management).
Events
Insiders Revealed, Omoge Saida To Marry Billionaire Lover This December
The social scene is already heating up as insiders reveal that popular lifestyle personality,Saidat Aralamo Asabi Balogun popularly known as Omoge Saida, is set to marry her billionaire lover in December — a development that has sent whispers of excitement across London, Lagos and Abuja high society.
According to those close to the stylish socialite, preparations for the much-anticipated ceremony are already underway, with talks suggesting it will be an exclusive, invitation-only affair.
Sources hint that the billionaire, a discreet yet powerful business magnate, has decided to make their relationship formal, in what many tagged a face saving situation from the nude video scandal.
Friends of Saida describe her as glowing, excited as she prepares for what many say is the beginning of a new, lavish chapter in her life.
Details remain tightly guarded, but insiders insist December is locked in — and if the early buzz is anything to go by, Omoge Saida’s wedding may well be one of the biggest society moments of the festive season.
News
All The Shocking Details As PDP Declares Adedamola Osun Flagbearer, Beats Gov Adeleke in Tense Primary
In a dramatic twist that has sent shockwaves through Osun’s political landscape, the Peoples Democratic Party (PDP) has declared Hon. Adebayo Adedamola as its governorship flagbearer after a fiercely contested primary that saw him defeat incumbent Governor Ademola Adeleke.
The keenly watched primary, held amid heavy security and intense party interest, drew party delegates from across the state. What many expected to be a smooth victory for the governor turned into a tightly fought race, with Fryo gaining momentum during delegate consultations and strategic bloc alignments.
According to party officials, Fryo clinched the majority of valid votes after what they described as a transparent, credible, and highly competitive exercise. His supporters erupted in celebration as the final tally was announced, chanting solidarity songs and hailing what they called “a new direction for Osun PDP.”
Adedamola, popularlcy called Fryo is said to be a close ally of APC stalwart, Iyiola Omisore. Fryo was among the people arrested over the killing of late Attorney General, Chief Bola Ige.
Political analysts say the upset signals a significant shift within the party’s power structure, as the result reflects growing agitation for fresh leadership and a repositioning of the party’s influence across local government blocs.
Governor Adeleke, who had sought the party’s ticket to secure a second term, was said to have congratulated Fryo in a closed-door exchange, though members of his camp are still digesting the unexpected outcome.
Fryo, in his acceptance speech, promised to unify the party, consolidate on its achievements, and present a formidable front ahead of the general elections. He described his victory as “a mandate for renewal” and urged party faithful to rally behind him for what he termed the decisive battle ahead.
With this development, all eyes are now on how the PDP navigates the post-primary atmosphere and prepares for a heated governorship election season in Osun State.
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