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Zenith Bank is Most Customer-Focused Bank – KPMG

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Zenith Bank Plc has again been ratedNigeria’s most customer-focused bank by the leading Advisory and Consultancy firm, KPMG.

In the 2016 edition of the annual banking industry Customer Satisfaction Survey recently released, Zenith topped other Nigerian banksin the Customer Satisfaction Index (CSI) with a total of 74.6 pointsto clinch the prime positionin the retail banking category; thereby re-enacting the feat it achieved in 2013 and 2014.Guaranty Trust Bank came second with 74.1 points closely followed by Diamond Bank and Stanbic IBTC with 73.5 and 73.1 points respectively.

The survey, launched in 2007, draws responses from customers across the retail, SME and corporate banking segments on customer preferences, levels of satisfaction and expectations from their banks.

Zenith Bank has featured prominently in the survey since it was launched 10 years ago, according to organisers;“to heighten consciousness of service delivery among Nigerian Banks”. In 2014, the bank cleared all three categories: Retail, SMS and Corporate Banking; having similarly won two of the three categories but SME the previous year.

The Customer Satisfaction Index (CSI) measures customer satisfaction with banks, and are ranked based on the perceived level of satisfaction derived by customers surveyed fromthe different categories. The key factors considered by CSI include convenience, product/service offering, executional excellence, value for money and customer care.

Zenith Bank is one of Nigeria’s strongest financial institutions with a shareholders base of over one million and the largest bank in the country by market capitalization and tier- 1 capital. The Zenith brand has also maintained a consistent track record of performance in several parameters including profitability and liquidity managerial competence.

The bank’s impressive growth and performance over the years have earned it excellent ratings, recognitions and endorsements from local and international agencies and institutions; some of which include: Best Customer Service Bank Nigeria 2015 by Global Banking and Finance, Best Corporate Governance Bank Nigeria 2015 byGlobal Banking and Finance and Best Bank in Corporate Governance 2012, 2014 and 2015 by World Finance.

Others include; Best Commercial Bank in Nigeria 2013 by World Finance, thirdbiggest company in West Africa by Forbes & CNBC Africa and Best Commercial Bank in Africa by Capital Finance International (CFI)

The Bank is certified on three key International Standards Organisation’s (ISO) standards namely; ISO 22301 (Business Continuity Management), ISO 20000 (IT Service Management) and ISO 27001 (Information Security Management).

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The Story Of Ibadan High Chiefs Who Died Two Months, Two Weeks Before They Could Become King

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-Tunde Ayanda

 

With the passage of the Olubadan of Ibadanland, Oba Lekan Balogun some days ago, the ‘irukere’, (the horsetail, symbol of authority of Yoruba Obas) has pointed to where it’s going.

 

Without any consultation or appointment, the whole of Ibadanland understand it’s now the turn of High Chief Owolabi Olakulehin.

 

Such is the uniqueness of the Obaship tradition of Ibadan. It is the only kingdom in the world where every true son of Ibadan is a potential king. You don’t have to be a prince, all you need is a selection from your family house as a Mogaji (representative).

 

While the Obaship system and ascension to the coveted throne of Olubadan is unique and predictable, getting to the top of the ladder means a gift of long life for the highest ranking chiefs of the ancient Yorùbá capital city of Oyo State.

Becoming Olubadan is on rotational basis between the two lines of ascension to the throne headed by Ọtun Olubadan (Civil line) and Balogun (Military line). But in recent years, over a decade, there have been two high chiefs and of course, next-in-lines to the throne who never get to the top.

 

 

High Chief S.A. Omiyale (Balogun of Ibadan)

High Chief Sulaimon Adegboyega Omiyale was the Balogun of Ibadan land and next-in-line to Oba Samuel Odulana Odugade 1, the 40th Olubadan who reigned from 11th of August, 2007 to 19th of January, 2016 and died at the age of 101 years.

With Oba Odulana, who succeeded Oba Yinusa Ogundipe Arapasowu 1, as next-in-line from the Civil line, it was supposed to be the turn of High Chief Omiyale, had it been he lived to succeed the aged monarch.

But the Balogun of Ibadan land died on Saturday, 7th November, 2015 at the University College Hospital, UCH, Ibadan, at the age of 91.

Two months after his death, the reigning Olubadan, Oba Odulana died on 19th January, 2016.

High Chief Omowale Kuye (Ọtun Olubadan)

High Chief Omowale Kuye was the Ọtun Olubadan, traditional head of the Civil line. With Omiyale’s death, Kuye was a step closer to becoming Olubadan, but he also didn’t live to succeed the monarch.

Kuye, who was a former Director General, Special Duties and later Budget in the Office of the President of Nigeria — under both Alhaji Shehu Shagari and General Olusegun Obasanjo — died on 20th November, 2015; barely two weeks after the demise of Balogun of Ibadan land.

Because of the earlier death of Balogun Omiyale whose line was supposed to produce the next monarch after the reigning Olubadan, High Chief Kuye would’ve become the next Olubadan being the highest ranking of the Olubadan-in-Council, but he also passed on before Oba Odulana.

Additionally, the demise of both Balogun Omiyale and Ọtun Olubadan Kuye, paved the way for the then Otun Balogun, Saliu Akanmu Adetunji, who eventually succeeded Oba Odulana as the 41st Olubadan in 2016. He was also succeeded in 2022 by the recently deceased 42nd Olubadan, Oba Lekan Balogun, Alli Okunmade II.

 

Additional report from Tribuneonline

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Tinubu, Daniel, Zulum Top 40 Most Influential Nigerians List

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President Bola Ahmed Tinubu, Otunba Gbenga Daniel, Professor Babagana Zulum, and Lt.General Theophilus Danjuma (rtd) have been named among the 40 influential people in Nigeria in a new book written by journalist and PR consultant, Bode Odeseye.

The 40 Most Influential People in Nigeria listed other eminent Nigerians who have distinguished themselves in different areas of endeavors and have enormous influence in different spheres including politics/governance, democratic ideals/activism, economic, infrastructural and social development, banking and finance, commerce and industry, telecommunications/technology, education, philanthropy, legislative enactment and international relations.

According to the author, a series of assiduous research conducted revealed that these eminent personalities have carved a niche for themselves by breaking boundaries and adding immeasurable values in various areas of endeavors, through milestone achievements and impact on mankind.

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Amidst Controversy, Ibrahim Dende To Celebrate 54th Birthday

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Ibrahim Egungbohun popularly known as ‘IBD Dende’  is 54 today Sunday, March 3, 2024.

 

The celebration comes amid intense scrutiny about the source of  wealth of the socialite whose 50th birthday celebration in March 2020 remains the talk of the town.

 

Dende is presently fighting to save himself from what he termed ‘malicious attack against my personalty’ after an expose from investigative journalist, Fisayo Soyombo who shed light into his claim to fame, linking it with smuggling and arms dealing.

Soyombo’s reports have magnified quiet talks about Ibrahim Dende to the status of national consciousness.

 

The reports play up assertions that Dende is a legend of the behind-the-scene importation business (smuggling) with top-level collaborators in government quarters.

“The talks were there about Dende but his massive giving dwarfed them” according to those in the know.

Formerly known as a carpenter in Ebute-Igbooro – Yewa North Local Government, Ogun state – Dende hit wealth after he left the trade to embrace the “Freight Forwarding Business” according to those defending accusations of smuggling against him

Married to Lara – an indigene of Ondo state and businesswoman – Dende’s chieftaincy title of the Oluomo of Yewa land ( his wife is the Yeye Oluomo) speaks volumes of how much influence he wields in his base.

Usually celebrated lavishly, even in absentia, those who should know say there are talks about downplaying his birthday celebration this year – to avoid amplifying the allegations raised by Soyombo with a seemingly “I don’t care attitude”.

His friends and fans have, however, started showering him with birthday wishes in a strong show of solidarity.

Away from allegations against him, Dende is officially a licensed clearing and forwarding agent and Chairman of IBD Impex Limited.

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