Customers Lament Hyundai-Nigeria’s Breach of Contract, cry ‘the company is ripping us off’

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Foremost auto company in Africa, Hyundai-Nigeria is at the moment having a stormy issue with many of its clients who alleged a pile-up of refusals by the company to honour contractual agreements.

Some customers of the South Korean company recently revealed this while pointing to how they fell victims to the company’s webpage where an ‘unforgettable experience’ was promised its customers unknown it would come in the negative.A Hyundai customer narrated his experience when he bought a brand new car from the company about a year ago.

‘The car had an accident and I took it to Hyundai and my Insurance company, Mansard paid them full amount. I was told the car would be fixed in two weeks, but to my utmost surprise the two weeks have become four months and nothing has been done to the car. It is either they come up with the excuse of unavailability of spare parts and others that speaks volume of their inefficiency. Right now I’m left with no option than to ask my lawyer to write them’.

Another customer also narrated a similar experience with a discovery that ‘when I got there I met over 10 people that came to complain of similar issues’.

Customer’s daily complaint was alleged to have become the order of the day at the company which recently commissioned an ultramodern Service, Sales and Spare parts facility and skill acquisition centre which is valued at 500million naira in Orile, Lagos.

There were indications that the company is facing some challenges. It is believed that the company has been battling a profit decline in Nigeria but they have perfectly shielded this from the public.

The challenge was clearly hidden following Hyundai’s centenary offer which was in partnership with one of the new generation banks.

The Hyundai Centenary Offer is a vehicle finance scheme aimed at assisting fleet managers and prospective automobile patrons to procure affordable cars. The scheme was designed at enabling Hyundai clients to access the scheme without necessarily paying conventional bank interest rate.